EXPECT PERFORMANCE
Recently, we wrapped up an ongoing project for a large client. We designed the training to support and reinforce a major process change for the organization that will lead to significant savings in the coming years. This project meant changing some integral patterns and processes for many roles across diverse divisions. We are extremely pleased our client is already well ahead of its financial savings goals in the first year!
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The training manager described multiple interactions between the field reps and the customer. I immediately saw the connection between training engineers in customer relationship building and the business goal of increasing sales. Unfortunately, the training manager did not make that connection.
Read moreIt’s that time of year again—budget season. A time of evaluating, strategizing, planning, and allocating. Organizations have to anticipate what kind of spend they will have, and hopefully a decent portion of that spend will go toward training and development initiatives.
Read moreGillespie Associates announced today the launch of Gillespie Nimble, a comprehensive training program to reduce the cost and increase effectiveness of training for key workforce skill sets.
Read moreAs I sat across the table at the small diner with a good friend I was surprised to learn that he had just left the company he joined 9 months earlier. The obvious question was: “What went wrong?”
Read moreI had just asked the young man sitting opposite me in the interview to tell me about his approach to e-learning. He looked wide-eyed and suggested: “E-learning. That’s something you do with templates isn’t it?” This turned out to be one of the shortest interviews I had ever conducted. After suggesting some resources to help him in his development, I politely terminated the conversation.
Read moreI always thought of coaching as a noble endeavor; selling, not so much.
However, it turns out they have a lot in common. A while back I completed a comprehensive six-month coaching program with a leading international coaching certification organization. It was a wonderful experience that gave me an entirely new set of skills, and an appreciation for my fellow human beings. I was anxious to apply these skills, but my thinking was somewhat limited. I figured that there was coaching and then there was my other job – leading a professional services business. Sure, I might be able to do a better job with my own employees, but my coaching skills would be reserved for my coaching clients.
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